Last week I took some time to ask one of our wonderful clients about their organization, their experience with online learning and how Litmos plays a part...
Lane County Health and Human Services promotes and protects the health and well-being of individuals, families, and our communities. Health & Human Services (H&HS) is a broad-based organization which oversees health, mental health, social services, and offender programs in a largely subcontracted system. The subcontract providers are our community partners in a complex service delivery system. The department provides a wide array of direct services, offered on a sliding-scale fee basis.
How did you find out about Litmos originally?
I researched different e-Learning sites to find one that was affordable, easy to administer and easy for the end-user to understand and navigate. Litmos stood out above the rest.
How were you delivering your courses prior to using an online system?
When I first became responsible for the administration of department-wide HIPAA training, we were using a three-part system. The first part consisted of having newly hired employees watch a two-hour video of a lecture given on the topic as it relates to the County as a whole. The second part consisted of a supervisor sitting down with the employee and discussing our department-level policies and procedures as well as how HIPAA played a part in their particular worksite. The third part was a proprietary software which consisted of a slide show and test on keeping data secure. Each part had a separate certificate to be signed and sent through courier to me for tracking.
Why did you choose Litmos as your learning management system?
I moved over to an online course as quickly as I could. Unfortunately, I started with a different online system which turned out to be hard to use for the end-user and not very flexible for the administrator. I looked at every online system I could find within my budget and was thrilled to finally find Litmos. It had everything I needed, except for one reporting feature, which they were considerate enough to add when I told them about it. What really sold the site to me was the fact that it was flexible. If I wanted to change the look or the type of media down the road, it was easy to do. The responsive and communicative staff was also a huge plus.
What benefits do you see in using an online system like Litmos to deliver your courses?
- Provide a way to make your tool available offsite as well as onsite
- Enable easy tracking and reporting
- Are basically familiar to end-users who use other web sites for various functions (especially Litmos)
- Are easy to update
- Free up your IT staff from maintenance (which pays for itself)
@Schnicker